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FAQ

What sets Luxury Gold apart?

With specialist knowledge of luxury hotels, fine dining and exclusive VIP experiences, we are dedicated to bringing you vacations shaped by our family heritage of close to 100 years of high-end travel industry expertise and a total commitment to service. We take care of every detail to ensure your vacation is personalised, hassle-free and truly memorable.

We make it possible to see destinations through the eyes of locals, who are passionate about their way of life and will happily share insights into their culture and traditions. Led by Local Experts, you’ll have the opportunity to participate in hands-on authentic experiences and have exclusive, out-of-hours access to desirable famous landmarks. We also give you plenty of time and freedom to explore on your own terms, in perfect balance with the scheduled trips.

Why take a Luxury Gold group trip when I could travel independently? 

Planning your own road trip takes considerable effort to execute effectively. While it is possible to do achieve this independently to a certain degree, it would be far more time-consuming, stressful and expensive to create the equivalent standard of vacation that we will give you.

Aside from the restrictions of the VIP experiences we offer being exclusive to our Luxury Gold trips, you would also have to contend with: planning fuel stops and parking into your route; organising vehicle hire; booking your own accommodation, finding it yourself, carrying your own luggage, and checking yourself in and out; navigating your journey; following different driving laws and complex border formalities; adding the extra costs of tips, fuel, tolls, parking, meals, sightseeing, entertainment and entrance fees to your total vacation expenses; waiting in line for standard entry into each attraction (often for several hours); and above all else, only seeing your dream destinations like every tourist does, gaining no deeper insights than what guidebooks and apps can tell you.

Can I combine a Luxury Gold road trip with cruising? 

When exploring Europe, over 90% of its greatest sights are a significant distance from seaports or navigable rivers. Our Luxury Gold road trips provide easy access to these sought-after destinations, giving you the opportunity to fully immerse yourself in the the towns and cities we stay in, meet locals and experience what is like to live there. For areas that do involve crossing an expanse of water, we partner with our luxury sister company Uniworld, specialising in boutique river cruising, to bring you the best of both worlds.

Who travels with Luxury Gold? 

We are delighted to welcome guests who have a shared love of travel, adventure, entertainment and exploration. A mix of solo travellers, couples, and groups of friends and family join us from all over the English-speaking world.

Which countries does Luxury Gold visit? 

We offer incredible luxury trips in Europe, North America, South America, Hawaii, South-East Asia, the Indian sub-continent (including India, Nepal, Bhutan and Sri Lanka), Australia and New Zealand.

What other modes of transport does Luxury Gold use?

A luxury Gold trip will include journeying on high-speed trains, alpine cable cars, hydrofoils, river cruisers and horse-drawn carriages, in addition to our high-deck luxury coaches with extra legroom.

What is included in the trip cost?

Our website prices include everything that is listed in the itineraries: all luxury accommodation; all sightseeing, admissions and VIP access; all coach, cruise or rail transportation; the services of a professional Travelling Concierge; all meals and fine dining, as noted in the itinerary; and all luggage handling. Plus, all tips for services from Local Experts, dining-room staff, housekeeping and porters at hotels, airports, docks and train stations are also included. If you pre-pay for your vacation, you can also opt to have the tips for your Driver and Travelling Concierge included too.

If I book flights with Insight, am I financially protected by the ATOL scheme?

Your Financial Protection - when you buy an ATOL protected flight or flight inclusive holiday from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative).

In some cases, where neither we, nor the supplier, are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer, where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable).

You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Your publicity material (including websites and brochures) must show your company name (or trading name notified to the CAA), your ATOL Number, the ATOL logo and one of the following statements depending on the products which are being made available. All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme.

When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information. Click here for more information about financial protection and the ATOL Certificate.